Remote Support Services Terms and Conditions

DO NOT PROCEED OR ALLOW AN INFORMATION TECHNOLOGY WIZARD TECHNICIAN TO REMOTELY ACCESS YOUR COMPUTER IF YOU DO NOT AGREE TO THE FOLLOWING TERMS AND CONDITIONS.

You have requested the assistance of an IT Wizard expert technician to provide technical support through a remote connection to your computer. You understand and agree that by requesting such assistance, you are allowing an expert technician to have access and remote control of your computer to provide the requested assistance.

This service is only available after scheduling an appointment with our support team.

For Remote Support, we need to diagnose and verify whether the issues can be resolved remotely, as some services can only be performed on-site.

Remote access to your computer can only be enabled through a one-time ID and password generated by the TeamViewer software for a single session, and TeamViewer QuickSupport is not installed on your computer, so once the application window is closed, the session ends automatically. Therefore:

  • The technician cannot view your computer content without your explicit permission.
  • The technician cannot provide assistance without your explicit permission.
  • Your data cannot be removed from your computer unnoticed and without your permission.
  • You can terminate the remote support session at any time.

By accepting a remote session from us, you accept full responsibility for any changes to the computer content or system settings that may be necessary to solve your technical problem.

Please read the following before proceeding:

  • Close all confidential files you are working on.
  • We recommend that you stay on your computer throughout the remote session to facilitate support and communication.
  • To prevent data loss or inconvenience to you, please make sure you have an updated and complete backup of all data on your computer before allowing our technician to perform any service.
  • We assume no responsibility for the programs installed on your computer, or for the software used to protect your computer (e.g. antivirus or firewalls).
  • We are not responsible for problems that we did not cause, even if they occurred at the time of the remote support.
  • We ensure that our technicians have been properly trained and comply with legal obligations of confidentiality.
  • You acknowledge that there is no guarantee of security or privacy on the internet, and that Information Technology Wizard does not ensure (explicitly or implicitly) that this service will be safe or secure outside the scope of security provided by the TeamViewer software (for more information, visit www.teamviewer.com).
  • You agree to follow all reasonable instructions given by the technician, necessary to provide satisfactory and efficient support.
  • You acknowledge and agree that the remote session may be interrupted, postponed, rescheduled and/or terminated at any time due to issues beyond our control.

Although our expert technician will make every effort to carry out the requested service, to the extent permitted by law, our liability will be limited to the amount paid for this remote session. Information Technology Wizard does not guarantee that the technical support will meet all customer needs or requirements or be free from error. We are not responsible for any loss, expense or damage incurred by you, including, but not limited to, direct, indirect, emerging, special, or unforeseen damages.

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